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Purchasing a handheld tool to read diagnostic trouble codes won’t do a service shop a lot of good if it doesn’t know what those codes mean or how to address them. The multitude of diagnostic and troubleshooting products available on the market today serve many purposes. “Uptime is so valuable to fleets they can’t afford to risk being sidelined because the truck did not receive a comprehensive vehicle health report,” Bolt says. Noregon Director of Product Management Scott Bolt says it’s imperative service shops select tools that ensure they can complete a repair the first time. That said, while any service shop investing in new diagnostic technology should attempt to acquire a product that will exceed their current needs, that doesn’t mean they should purchase something far more advanced than necessary for their bays. All-makes shops require all-makes technology. This means not only specific componentry and systems, but also vehicle brands. Service shops also should take a look at their customer base and make sure any diagnostic equipment they invest in will help complete the repairs they are doing every day. “What the customer calls about isn’t always what they end up buying,” he says. Some diagnostic providers in the heavy-duty market will provide guidance during a sale.ĭiesel Laptops Founder and CEO Tyler Robertson says his company is unique in that it doesn’t just sell its proprietary software, “we sell everybody’s software,” which means the company’s sales team engages with customers in a consultative manner.
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A small spring shop is unlikely to need a premium tool for engine diagnostics, but that doesn’t mean they might not have a need for a robust tool offering suspension, driveline and wheel end diagnostics, for example. Once a service provider identifies a need for better tools, experts say they should evaluate the equipment they already have and determine where they have knowledge gaps. What are you repairing?įinding the right diagnostic equipment begins with a look inward. Service providers who fail to provide those tools not only put their employees’ safety at risk, but also can damage their customer relationships and weaken their reputation.īut service providers who need more diagnostic equipment also shouldn’t just buy the first tool they can get their hands on.Įxperts say service providers should first answer several key questions about their business to better identify the diagnostic equipment that will best fit their needs. Technicians require highly advanced diagnostic equipment to do their jobs well. He might be insufficiently equipped for the job at hand. But a technician failing to accurately diagnose or identify a repair doesn’t mean he’s done something wrong. In times like these it’s easy for anyone to become frustrated and agitated. Or he can, but he doesn’t know how to fix it. A customer brings in a truck for a repair and the technician can’t figure out what’s wrong with it.
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It’s a scenario that has happened to every service provider at some point.
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CCJ's Equipment Maintenance Toolkit is a complementary industry resource, courtesy of our partnership with Valvoline Heavy Duty. You can download the entire Toolkit here. The following was published in CCJ's Equipment Maintenance Toolkit, 8th edition, sponsored by Valvoline Heavy Duty.